Amazon AI-Generated Product Review - Assembly - Salesforce Research
Amazon is trying to make it simpler to sift through thousands of user reviews
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On the Amazon product page for Apple's third-generation AirPods, for example, the AI feature now sums up the more than 4,000 user ratings to note that the wireless headphones "have received positive feedback from customers regarding their sound quality and battery life." But, it adds, "mixed opinions were also expressed about the performance, durability, fit, comfort, and value of the headphones."